Complaints, Compliments, Comments and Concerns

We are working very hard to provide high quality services that meet your needs. We are very keen to hear about how well you think we are doing and how you think we could do things better. We also want to know when things have gone wrong. This will help us learn from experience and improve our service for the future.






Different ways you can give feedback:

There are lots of ways for you to give us feedback:

• Complete our online feedback form (see above);
• In person;
• E-mail us at contactus@redcar-cleveland.gov.uk
• Download, print and return our printed version of the Complaints, Compliments, Comments and Concerns form;
• Write a letter to us (see below).
• By telephone, on 01642 774774;

Writing to us
If you post a letter or send the feedback form to us you will need to put a stamp on your envelope. To save money, you could use the website or drop your complaint off in any Council building. If you do take your written complaint to a Council building, it may take up to two days for your complaint to reach the right person.

If your feedback is about Adult or Childrens Social Care, please put it into an envelope and address your complaint to:
Adult and Childrens Services Complaints Officer
Redcar & Cleveland Borough Council
Seafield House,
Kirkleatham Street
Redcar
TS10 1RT

For all other complaints, compliments, comments and suggestions send them to:
Redcar & Cleveland Borough Council
Redcar & Cleveland House
Kirkleatham Street
Redcar
TS10 1RT

Corporate Complaints Procedure and Timescales

• Corporate Complaints Procedure
• Corporate Complaints Timescales
• What is a complaint and what happens if you make a complaint?
• What is not a complaint and do you have a concern but do not wish to make a formal complaint?
• Unhappy with a complaint to the Council

Complaints in other areas of the Council

• Complain about a Councillor
• Adult Social Care Complaints Procedure
• Children's Social Care - Complaints Procedure

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Last updated:
04/04/2016

Assigned review date:
26/08/2016

Awaiting page content review by the allocated team

Page Section:
The Council
Complaints & Feedback