On the whole, dealing with complaints is a simple process but there are a small number of complainants who because of the frequency, nature or tone of their contact with us, adversely affect our ability to do our job and provide a service to others. We will refer to these complainants as Vexatious.
This procedure sets out an agreed understanding of what is considered unacceptable complainant behaviour when dealing with officers and Elected Members of Redcar and Cleveland Borough Council. You can find the document below: