You can find your bin collection day using our collection calendar search.
If your bin hasn't been emptied, it might be because you put it out on the wrong day or at the wrong time. You must put your bin out by 7am.
Collection days sometimes change over Christmas or if there's a Bank Holiday, so check your bin collection dates carefully. We always publish changes over Christmas on our website and social media in advance.
We often don't empty a bin because you've left out more rubbish than we can collect. For example, you've left extra bin bags beside your household waste bin. If this happens, it's up to you to make sure your rubbish is presented in the right way. We won't collect it until it is.
Sometimes we're not able to empty your bin because of something unavoidable, like a bin lorry breaking down, dangerous driving conditions like heavy snow, or problems on the road like an accident. If this happens, we do our best to empty the missed bins as soon as possible afterwards, usually the next day, and let affected residents know through our website and social media channels.
If you have extra waste, or you've missed your collection, you can take your waste to Dunsdale Tip or you can book a bulky waste collection.