Please think carefully before making a claim. Any compensation is paid from public money and we must protect the public funds we handle.
The cost of investigating unsuccessful or fraudulent claims diverts money away from important front line services.
Claims made against the council are not automatically paid; all claims received are investigated. Unfortunately incidents do occur, however, very few are actually attributable to negligence on the part of the Council.
The majority of claims brought against Redcar & Cleveland Council are successfully defended.
You should be aware that we check all claims to prevent fraud and your details may be shared with other organisations to carry out further checks.
Should you wish to make a claim against the Council in respect of loss of or damage to personal property, please click on the Insurance Claim Form link, complete the form and return to the address or email address below.
Redcar & Cleveland Borough Council
Redcar & Cleveland House
Redcar
Yorkshire
TS10 1RT
Insurance@redcar-cleveland.gov.uk
Online Services
Personal injury claims resulting from something we are responsible for, or a service we provide, should be submitted by your legal representative via our claims portal.
Your legal representative will need to know our insurer details in order to make your claim through the claims portal. We have appointed third party administrators to receive claims via the portal on our behalf:
Prior to 01 April 2022
Gallagher Bassett International Ltd
PO Box 21522
Stirling
FK7 7ZG
Telephone: 01786 455800
Any claims being made via the Claims Portal should be directed to Gallagher Bassett under their organisation ID D00019.
01 April 2022 to date
Zurich Municipal
5th Floor East, Hadrian House
Higham Place
Newcastle Upton Tyne
NE1 8AF
Telephone 0191 230 0114
Any claims being made via the Claims Portal should be directed to Zurich Municipal under their organisation ID C00108.