Privacy notices

Redcar and Cleveland Borough Council privacy notices.

Parking Services privacy notice

This Privacy Notice is designed to help you understand how and why the Parking Services Team process your personal data. This notice should be read in conjunction with the Council’s Corporate Privacy Notice.

Who are we? 

Redcar and Cleveland Borough Council is a ‘Data Controller’ as defined by Article 4(7) of the UK General Data Protection Regulation (UK GDPR). The Parking team provide parking permits to residents and carry out enforcement duties in relation to parking restrictions.

The Council has appointed a Data Protection Officer. Their contact details are:

Data Protection Officer
Redcar and Cleveland House
Kirkleatham Street
Redcar
TS10 1RT

You can contact the team by emailing InformationGovernance@redcar-cleveland.gov.uk or by calling 01642 774 774 .

What personal information do we collect?

We may collect information such as:

  • Name, address, phone number and email address
  • Vehicle registration number
  • Name of the registered keeper
  • Photographic evidence of the car 
  • Car make and model
  • The location of the car at the time of a civil parking offence
  • Civil parking offence details
  • Correspondence we have had with you
  • Your credit/debit card details if you have paid for a service by card

Why do we collect your personal information? 

In order to provide parking services and to enforce parking regulations, it is necessary for us to collect and hold personal information about you. Information will be collected to carry out the following tasks:

  • Parking enforcement and the issuing of Penalty Charge Notices
  • Parking appeals
  • Permits and other dispensations such as season tickets and resident parking permits
  • Card payments for parking, including the use of RingGo

Who do we obtain your information from?

Other than from yourself, registered keeper details are collected from the DVLA 

Who do we share this information with?

We may share your information with partner organisations including:

  • Collection agencies (bailiff), used to recover outstanding debt owed to the Council in respect of parking enforcement
  • Driver and Vehicle Licensing Agency (DVLA), for information in relation to the enforcement of Penalty Charge Notices 
  • County Court, to register the debt that remains unpaid
  • Traffic Penalty Tribunal, for administrating parking penalty appeals.
  • Traffic Enforcement Centre (TEC)

How long do we keep your information for?

Data relating to permits and PCN will be held for 6 years from the year a case is closed. 

Documentation provided to us for the purpose of issuing a parking permit will be deleted once the permit has been approved. 

What is our lawful basis for processing your information?

Redcar and Cleveland Borough Council relies on the following lawful basis to process your personal data:

  • UK GDPR Article 6(1)(c) – Legal obligation: Processing is necessary for compliance with a legal obligation to which the controller is subject 

Or; 

  • UK GDPR Article 6(e) - Public task: processing is necessary to perform a task in the public interest or for official functions.

The legislations, policies and guidance that relate to this service includes, but is not limited to:

  • Traffic Management Act 2004
  • Civil Enforcement of Parking Contraventions (England) General Regulations 2007
  • Health and Safety at Work Act 1974
  • Road Traffic Regulation Act 1984

Your Rights

You have a number of rights that you may exercise in relation to your personal data. Some of the rights do not apply automatically and may not be available in certain circumstances where a lawful exception applies. 

  • You have a right to access your personal data. You can request a copy of personal data that we hold about you and ask us to explain how we use your data. 
  • You have a right to object to processing of your personal data. You have an absolute right to stop your data being used for direct marketing. In other cases where the right to object applies, we may be able to continue using your data if we have a compelling reason for doing so. 

If we are relying on consent as the lawful basis to process your data you can withdraw your consent at any time, and we will stop further processing. 

  • You have a right to request the restriction or suppression of your personal data. 
  • You have a right to have your personal data erased, if we no longer have a legitimate use for it. This right is sometimes called the ‘right to be forgotten’. 
  • You have a right to rectification of your personal data if the information we hold in relation to you is inaccurate or incomplete. 
  • You have a right not to be subject to any decision based solely on automated processing, including profiling, which produces legal or similarly significant effects. You can request human intervention or challenge any solely automated decision-making that significantly affects you. 

If you would like to request access to your personal data or exercise any of your other data protection rights, please contact the Information Governance Team:

Information Governance 

Redcar and Cleveland Borough Council

Redcar and Cleveland House

Kirkleatham Street

Redcar

TS10 1RT 

Email: InformationGovernance@redcar-cleveland.gov.uk 

Telephone: 01642 774 774 

You can seek advice and have the right to make a complaint to the Information Commissioner’s Office (ICO). The ICO is an independent body set up to uphold information rights in the UK. You can contact them through the ICO website www.ico.org.uk, their helpline on 0303 123 1113, or in writing to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF 

For more information about how the Council uses your data, including your privacy rights and the complaints process, please see our Corporate Privacy Notice.